Nice items but service and communication is not good
I was able to buy some nice items from the online retailer at a discount and the furniture is 5 stars. But I must be honest about my overall experience when there was a problem. I ordered three items and chose white glove delivery. Only two were delivered but no issues with the delivery service. I had to reach back out to Carl about my order and the whereabouts of the third piece. He said it would arrive via FedEx but that is not what I was expecting. 3 weeks later a very large mirror was delivered via UPS and arrived shattered. I notified them and there was no apology. Just said noted and they would contact the manufacturer. Then waited an additional month with several emails to Jenette the resolution manager, who each time said she would follow up with the manufacturer but never gave me an update. I was randomly texted by a shipping company to schedule delivery and agreed on a date next week. Today my mirror arrived with no advance notice. Thankfully I was home. They used a professional delivery service and the mirror is beautiful and arrived in perfect condition. However, no one from Emma Mason ever reached out to say it was on the way. I’m glad everything is over and I love the items but would be hesitant to use the service again due to the long wait times and lack of communication.