I am extremely disappointed with Sears…
I am extremely disappointed with Sears PartsDirect. I purchased a part believing I would have 60 days to return it. The part is still unopened and in its original packaging, but Sears is now telling me that it is not returnable. I have contacted customer service multiple times asking for a return label and a full refund, but so far I have only received generic responses saying that the matter has been escalated, without actually resolving the problem. I specifically chose to purchase from Sears because I believed I was dealing with a reputable company that would stand behind its return policy. I am simply asking Sears PartsDirect to honor the return and provide a return label for this unopened item. I hope someone from Sears PartsDirect sees this review and contacts me to resolve the issue.