CO1914462068893294634
Order Number: CO1914462068893294634 I would like to raise a formal complaint regarding the refund for my Wondershare Recoverit purchase. I purchased Wondershare Recoverit for PC on June 18, 2026. However, after using the software, I found that the videos recovered by Recoverit could not be played or used properly. Therefore, on June 19, 2026, I canceled my subscription and submitted a refund request through Wondershare's refund process. I also completed the refund request form and clearly explained that the recovered videos were not usable. After submitting my refund request, I waited for the refund, but I did not receive the money. I also contacted Wondershare by email, but I only received automated responses from the AI Assistant. No actual customer service representative has properly addressed or resolved my case. It has now been more than 30 days since I requested the refund, and I still have not received the money or any clear information regarding the status of my refund. I find this level of customer service unacceptable, especially since I followed the proper refund procedure and have made multiple attempts to contact Wondershare for assistance. I am requesting that Wondershare investigate my case immediately and issue the full refund as soon as possible. If this matter is not resolved promptly and satisfactorily, I will contact my bank to report the transaction and request assistance in disputing the charge. I will also consider escalating this matter to relevant third parties or consumer protection authorities. I expect a specific response from an actual customer service representative, rather than another automated response, along with clear confirmation of when I can expect to receive my refund. Please review my case using the order number provided above and resolve this matter without further delay.