AWFUL Customer Support
This is my first time leaving a review because I had to. While I had my plan on pause, I decided to delete my account. After I did it, I realized I didn’t cancel the subscription so I tried to log back in, but obviously I couldn’t. So I emailed their customer support team asking for the cancellation of my subscription in case it doesn’t get automatically canceled after deleting my account. A month later, I got charged by Wiingy. When I got on a phone call, a support agent said my account is still active and the subscription is not canceled. I explained my situation and asked for a full refund, but they said they could only give a partial refund per their policy. They did not take accountability for ignoring my email, which led to this issue and did nothing to make up for it. I have had one teacher and she was a really good teacher. However, as others mentioned, they always come up with excuses and match you with a completely different teacher. You cannot even search for their profiles on the platform. Any available spots of the instructors you see on the platform seem to be false and they will always call you immediately and refer you to someone else you can’t even look up in their system.