Take the money but dont provide the service
After getting a quote for indurance and proceeding with activating car insurance, this company immediately withdraw the funds from my account but then put my insurance "on hold" asking for a bunch documents before it can be active. Some of the documents are not possible for me to gather any longer. I emailed the support email and although I got a response almost right away they told me I had to find a way to get all documents. I explained I literally CANT and dont have access or the ability to get said paperwork and they told me I needed to find a way and until I do my insurance THAT I ALREADY PAID FOR would continue to be inactive. I was trying to drop my insurance rate down by switching but i have never, in the 25 years ive been driving, had to collect these types and the amount of documentation they are asking for. I always thought insurance had a universal system where they can get all the info they need.... It is poor service to tell a customer to figure out a problem they are facing WHILE keeping their money from them. If they need paperwork, thats fine, just wait to charge the customer until AFTER everything is verified.