Charged me without an account for months
When Google Nest stopped supporting an alarm system, I went to ADT. I didn't realize they automatically transferred my account. I never set up the equipment and I saw I had an overdue bill. In November 2025, I called and paid the overdue bill, requested my account be cancelled and my card removed. They advised my account was cancelled but they couldn't remove my card. I called back in December 2025 to confirm, they confirmed my account was cancelled. ADT then billed me from January to July 2026 for an account I cancelled. I have called 6 or more times, waiting on hold for an hour each time, to be refunded the amount they took from me. In August 2026, they finally refunded me and told me my account was definitely cancelled. Now I keep getting phone calls, almost daily, saying I owe them for the amount they refunded me. I called today, 08/20/2026 to complain about the calls and after waiting on hold for 45 minutes, the lady told me I was 30 minutes too late to get assistance and to call back Monday. The amount of wasted time, energy and effort it has taken to rectify ADT's mistake is deplorable. No one knows what they are doing, they all give different answers, and I've been on hold for about 6 hours over this nonsense.