Good support, but unacceptable shipping experience to Cyprus
3/5 — Good support, but unacceptable shipping experience to Cyprus I am giving ELEGOO 3 stars rather than 1 because their customer support did try to resolve the situation and eventually sent a replacement shipment. However, the overall purchasing and delivery experience to Cyprus has been extremely disappointing. My biggest issue is the mismatch between ELEGOO's shipping expectations, customer communication and the reality of the shipping method they use for Cyprus. ELEGOO advises customers to contact support when tracking has not been updated for 7 days. This sounds reasonable, except that the shipping route they use can apparently have no meaningful tracking updates for almost three weeks. In my case, the original parcels disappeared from meaningful tracking after processing in Germany. There were no intermediate updates showing where the parcels were or what was happening to them. Then, approximately three weeks later, both parcels suddenly appeared in Cyprus. If this is normal behaviour for the shipping method ELEGOO uses, why tell customers that 7 days without an update is a reason for concern? This also creates unnecessary confusion for ELEGOO's own customer support. During my case, the original shipment was eventually treated as potentially lost and a replacement shipment was sent. Sending the replacement was absolutely a positive action from ELEGOO and I appreciate that they did not simply leave me without a solution. However, the original shipment was not actually lost. It was apparently just travelling through a logistics channel with extremely poor tracking and a very long period without updates. This now creates another problem. A replacement printer is already on its way. ELEGOO offered me only a 5% discount if I want to keep it. Therefore, I now either have to find somebody who wants to buy another printer for essentially the normal price, or deal with receiving and returning a large and heavy package. ELEGOO has offered to cover the return shipping, which is fair, but it is still additional inconvenience caused by the original shipping situation. The advertised delivery estimate to Cyprus is already 14–21 business days. That is a very long delivery time in 2026, particularly for an expensive and technically complex product. Combining that delivery time with potentially several weeks without meaningful tracking makes the experience considerably worse. For a low-value purchase, this might be tolerable. For an expensive 3D printer, I do not consider it acceptable. Another major issue is that customers cannot choose a better shipping method at checkout. I would gladly have paid extra for a properly tracked courier service. DHL Express, ACS or another reliable courier with effective last-mile delivery in Cyprus would have been strongly preferable to the current route through Cyprus Post. The final part of my delivery illustrates the problem particularly well. After spending weeks travelling internationally, my parcels reached Nicosia, but the final transfer between two postal facilities only approximately 2.5 km apart could not be completed before the weekend. I was even willing to collect the large printer myself, but I still have to wait until the next working day. This is not the delivery experience I expect when purchasing relatively expensive equipment online. ELEGOO makes interesting products and their support deserves credit for responding to the problem and sending a replacement. My criticism is primarily about the logistics system they have chosen for Cyprus and the expectations they communicate to customers. Based on my experience, I cannot currently recommend ordering ELEGOO products directly to Cyprus. Until ELEGOO offers a faster and properly tracked shipping option, I would recommend Cyprus customers also consider Anycubic, Creality or Bambu Lab, particularly if those brands can provide a more transparent and predictable delivery method to Cyprus. The product may ultimately be excellent, but the purchasing experience does not end when the box leaves the warehouse. Shipping, tracking and last-mile delivery are part of the customer experience too. ELEGOO really needs to reconsider its shipping strategy for Cyprus.