Very Disappointing Return Policy &…
Very Disappointing Return Policy & Customer Service I would think twice before ordering from this company, especially if there is any possibility you may need to return the product. The mat I received was advertised as “lightweight and portable” and “easy to clean,” but my experience was completely different. The mat is extremely heavy and inconvenient to carry, and the material on the underside picks up dust, hair and debris from the floor very easily and is extremely difficult to clean. I contacted customer service and explained these issues, but there has been very little flexibility. I was told that I am responsible for the return shipping cost. Because the item is so heavy, the cost of shipping it back is nearly as much as the product itself, which essentially leaves me stuck with an item I am unhappy with. Customers should be aware of this before purchasing. If the product doesn’t work for you, returning it can be extremely expensive. Unfortunately, this has been one of the most disappointing customer-service and return experiences I’ve had. I would not purchase from this company again.