Pathetic customer care and horrible experience
It's really horrible experience. I am an international traveller and currently flying from Perth Australia to BLR india. I am held up in Bangkok airport where there is a long layover of over 11hrs. I checked in the Indigo transfer desk here and they mentioned they cannot issues the boarding pass until early morning which is 7 hrs from now. Also according to the airport desk they are not allowing me to enter the lounge until I get the boarding pass. They mentioned check in needs to be done online and it's not allowing when I tried on indigo website. I then had to call by enabling international roaming to indigo helpdesk number. After connecting and moving through the call with 3 different staff and one of them speaks in Hindi first although i selected English as the option and without notice another team member is speaking. This is just ridiculous. I asked for a resolution and he answered that please go and check with security and clear immigration to access any food outlet. There is no food allowance provided in my 7 hrs flight from Perth to Bangkok and I need to now wait until morning to have a meal. I am also not sure of any meal allowance on my connection flight to Bangalore. Indigo customer care team does not know these issues of international travellers while transit. It's is just pathetic when they say I am sorry I am trying to help without a clear resolution or understanding of customer experience. I would have given a 0 star rating.