No support
My experience has been bad and I got no support when a couple orders arrived with factory defects and or of poor quality. I had to provide so much evidence and the seller none and they always side with the seller. Making a refund claim becomes so time consuming only to get denied after clear evidence was submitted in pictures and videos. I lost money and stuck with products of poor quality and incomplete wiring making some lamps useless. I also recently intiated a refund because a supplier shipped the product to someone else and I never got my order that was placed in April. The did not get refunded the full amount because Alibaba still charged me fees. I should not be charges these fees because supplier sent the product to another customer who decided to keep the order which was a custom design for me. I don't understand the protection this platform offers when I get none when there is defects or missing shipments. I get no support as they are only siding with the suppliers and making it very difficult for a buyer as they will keep asking for more and more evidence wearing you out after hours of work. I am very upset over the lamps that had incomplete wiring and the seller getting away with that while I wasted my money on a factory defect. No evidence had to be provided from the seller showing these lamps were done correctly but me as the buyer had to provide so much multiple times.