Account was locked serval weeks; more than 10 days each response is unacceptable.
My Account was locked for serval weeks. It took more than 10 days to get each email response. Phone call can't reach the right person. Very un-professinal. But customer service is nice; even all they could do is to forward the message to the right Dept. Also, don't feel comfortable for the ID verify processes. Real ID, real picture taken;SSN number and ownership Document. All those left to so un-professional agent made me feel real unsafe.