I emailed support kumoten.com last year…
I emailed support kumoten last year to cancel my subscription, but I did not receive any response. I also followed up several times and clearly informed them not to charge me anymore. However, on 24 August 2026, my Visa card was charged RM69.90 again. I am very disappointed with this service. Please cancel my subscription immediately, refund the RM69.90, and ensure that no further charges are made to my card. my email address : sharonlee7578 gmail.com. This feels like a scam — I had already requested cancellation, yet I was charged again.