Great Sales People But
The sales people were great at understanding that I needed flooring to withstand a wheelchair as my husband had been rear-ended and as a result, became a quadriplegic. They told me that it needed to glued and would put it into the contract. They even came to the hospital so I could sign the contract which helped me deal with all the stress I was going through. They (ended up with 2 people) get 5+ stars. The installer boss was there on day one, then only appeared for a few minutes on day 2 & 3. He left a single worker to complete work who was scary & didn't speak english--luckily he didn't stay long (he did poor quality work as well). On day 1, I noticed that they weren't using glue. I pointed out that the flooring had to withstand wheel chair use. The boss man said of course it would--it was really good stuff. I had to get my contract out and show him that it was supposed to be glued. He started using glue, but I fear he scrimped in areas. My husband ended up dying in the hospital. The flooring where I use my office chair has chipped at a corner, a reducer has fallen off, and some seams are puckering. It's been 2-years since it was installed. The contract says you must activate the warranty within 10 days of installation completion. I don't know if I knew that, or if I did it. However, the warranty reads very iffy anyway.