My Horrible Experience With National Floors Direct
A salesman came to my house, saw my basement and all of the furniture in my basement and said my floor looked great (carpeting was pulled up by someone else before he arrived. We agreed that NFD would lay luxury vinyl plank (LVP) in my basement for a set price of $10K. On the day the installers arrived, they said the floor needed to be leveled, and wanted to first charge an extra $7K, then $6K, then said they would level the floor is I pad for the materials, which was over $2.5K. Leveling was never discussed with me and I was already paying a premium for the floor, but I went with NFD because they had a good reputation. After there was no agreement, I asked for my money back and they refused until I had to threaten elder abuse litigation. Then they came back and offered carpeting instead. They knew the reason we had pulled the old carpet was due to my wife's asthma since moving into the house, but we agreed to go with carpet as long as it was the Mohawk hypoallegenic asthma certified carpeting, and after a lot more back and forth on price, they finally agreed to do the work for the same $10K price as the LVP. Then the first set of carpet installers showed up and refused to do the work due to the furniture which the salesman already knew about and the first set of LVP installers knew about. Again, NFD tried to squeeze me for more money to move the furniture, and again I refused. So, the first set of carpet installers left. Then NFD called me back and said they would send over new installers and not charge for the furniture. Two days later, new carpet installers showed up, and again said they would not deal with the furniture because they weren't getting paid to move it around. After two wasted hours, NFD finally agreed to deal with the furniture, and the carpet was finally installed. The installers did a great job, but dealing with NFD was pure hell. And, as it turns out, when the problems first started happening over the carpeting, I contacted a local carpet retailer, and they gave me a quote for the exact same carpet, padding and installation that included a line item for moving the furniture and that $500 less than I had agreed to pay NFD.