Everything was fine until I tried to…
Everything was fine until I tried to cancel. My contract was up July 2026, I called on 6/23/26 to cancel. Spent 30 minutes on the phone with a manager named Mark. He tried to offer me discounts which I politely declined and said I just wanted to cancel. Mark kept asking me things like "well what is your plan in case of a home invasion" and "what would you do if there was a fire" which was very off-putting and left me feeling like Mark was gonna burn my house down. He finally let me cancel. I checked my ADT portal on 7/1/26 and it said my contract end date had changed from 2026 to 2029! I called back and spoke with a nice lady who informed me I had in fact canceled and she wasn't sure why the portal reflected a 2029 end date. Flash forward to today 8/24/26 and I receive an email informing me my payment for 9/12/26 was scheduled, I check my bank account and sure enough I was charged for August as well. Confused I called ADT for a third time and spoke with a very kind man who let me know that he sees my cancellation request from 6/23/26 but that it hasn't' been processed and that he is now processing it and backdating it. Not really sure what Mark's problem is but at this point I would sooner enter a contract with those annoying Vivint people over ADT.