This is a follow up
This is a follow up. My previous review conveniently vanished. Install date was October 2024. I received a response to my Google review from Kurt Hurley CMO, National Floors Direct instructing me to contact you. I did reach out to your customer service and was told to send photos. Which I did. I received a call from Lisa and was told it was my fault and the warranty on the installation and the product was null and void. I was also told they will send someone out to inspect at a cost of $200. Of course, this did not make me happy since I was told by the salesman there was a 1 year warranty on the install and a 25 year on the product I was informed by Lisa that it was only 90 days on the labor. There are multiple problems with the floor throughout the house kitchen, living room/dining room, laundry room, den. It became so dangerous in the kitchen and the den I had to but an 8x5 area rug to temporarily cover the floor. I paid $20,000 for the floor and it did not last 6 months. Upon dealing with their customer service they wanted to send someone out to inspect the job. They made me pay $200. for the visit or they would not come out. They sent the same person that installed my floors. He checked for moisture. His meter indicated the floors had moisture under them. He never checked when the install was done. They never put vapor barrier down to protect the product. They actually overlooked 5 installation procedures. The main was not letting the floor acclimate to the temperature in the home. They left the boxes of flooring in the garage. Brought it in and installed immediately. Going from 90 degrees in the garage to 72 in the house is going to cause sweating. Also, the product will contract. I will not get into the other aspects of their negligence. That will be saved for the courtroom. They would not even contact the manufacturer without me signing a form that admonished their installation. I was told that the floor needs to be removed and then the slab would have to be sealed and the then install the new floor all at my expense. Upon research I found that National Floors were sued in New York and had to pay out a few hundred thousand in settlements for numerous claims. Now they will not even speak to me on the phone. Stay away from this company. Steven Sterbinsky