Will not follow through on promises and will over charge
IVL promised delivery on July 19th (which is why they got my business), but furniture was delivered until July 27th. No communication was made about the delay, they also over charged me on pick-up and did not return my call or emails about the over charge. The were very quick to want to charge an additional deposit when I added 2 chairs to the initial estimate. Originally I was going to have them pack the kitchen and other miscellaneous items, but I ended up packing the kitchen and most artwork. I only had them pack pillows and several pieces of artwork. I was still charged for packing and supplies. I have called and emailed numerous times and the overpayment has not been resolved nor has my claim for missing bed frame pieces resolved.