I preordered a few ps5 games and was…
I preordered a few ps5 games and was advised my order was on hold as payment couldn't go through on for the order. This happened before and all I needed to do was update the 3 digit code for the credit card. Tried and error 006 (server error) trying to update it. So I tried chat - the representative assured me he would personally watch it and ensure the payment would go through.... and he advised me to speak with my bank. The credit card works everywhere. Nothing changed. 2nd chat - Couldn't help me. When I told that I was going to cancel all of my orders he then left the chat. Cancelled my orders except for one. I had received one game in July (Assassins Creed Blackflag Resynced) but had another 5 games on the order. I was told that because I received one game on the order that this one could not be cancelled (future preorders). Advised them if credit card was the issue then payment wouldn't have gone through for the game. Again, nothing. He left the chat. So I cancelled every other preorder I have except that one as it would simply not allow me to do so. In summary, Best Buy chat is USELESS after multiple attempts.