Hi Georgi Boyanov Georgiev ,
Hi Georgi Boyanov Georgiev , Thank you for contacting Alibaba.com. This is Nancy from Alibaba.com Customer Service Senior Team. This email is regarding your concern about the refund button reopen issue with order 20154112501048848. We understand the frustration this may have caused and want to assure you that we are working on resolving it for you. Regarding your issue, here is the proposed solution: We learned from your online conversation that you received the shipment on April 2. according to the rules of the Alibaba platform, for trade protection orders, buyers can initiate a dispute within 30 days (60 days for Enterprise and Enterprise Pro buyer) after receiving the goods if there is a problem with the product. If the deadline is exceeded, the platform will not intervene, mainly depending on the negotiation between the buyer and seller. we suggest you have a further communication with the seller to deal with it , this will be a more effective solution. thanks for your understanding. If you have any objections to the proposed solution, provide additional information, or have any other questions, please feel free to reply to this email. Thank you very much for your cooperation and support. We cherish you as our precious customer always and may you the best. Best regards, Nancy Alibaba.com International Customer Service Team Dear Support, I tried contacting your support team to report this issue, but I was told to submit a request directly through the platform. However, I have explained on multiple occasions that the platform does not provide any option to submit such a request. I also informed the seller that I needed assistance from Alibaba, but the result was the same: no response. Please arrange a full refund for my order immediately. Furthermore, I must report that when I attempted to speak with the seller, they threatened to find me and make me pay for having returned the phone and filed a complaint. "I was not protected from the start, and now neither the seller nor Alibaba is willing to refund me, even though I provided proof that I returned the phones at my own expense. I repeat that I paid $6,450 for these phones, and in the end, I discovered they were models intended only for the Chinese market."