Bad experience
I want to share my experience with Understood Care as a heads-up for anyone considering working there. Unfortunately, my experience was very disappointing. Hours were cut, and there seemed to be very strict expectations around submitting non-patient administrative time. I also did not feel supported by my team lead or management. When I reached out to managers with questions or concerns, I was often redirected back to my team lead instead of receiving help directly. Even on Slack, I sometimes felt that the focus was more on correcting small mistakes than actually helping employees. For example, if something was accidentally posted in the wrong channel, the response was simply to delete it or repost it in the correct team channel rather than offering guidance or assistance. I understand that every employee may have a different experience, and this is based solely on my personal experience. However, I felt that communication, teamwork, and support from leadership could have been much better. I’m sharing this as a heads-up for anyone considering Understood Care. Please do your research and make sure the company is the right fit for you before accepting a position.