Bad Steam Customer Service
Been a loyal steam purchaser for at least two decades. Never had an issue. Tried to refund a game. I'd owned it for a month. Played it once. Didn't enjoy it. I didn't immediately refund it because I thought I might get inspired to try it again. My experience had always felt like the 2 hours of play time was more important. I missed the 14 days. That is on me. And I'll never make that mistake again. However, I feel like I have refunded things before, well after this 'strict' 14 day period. Its not like I've owned the game for six months or a year. Its been a month ... with an hour of gameplay time on it. Customer service refused to budge an inch because it was 'Past the 2 week refund' period. Tried to escalate it. Barely got a response from an actual employee. Escalated again, got a clipped response and then they 'ended' the help request. That is probably why I am the most irritated. Their 'customer service' was short and curt. Uncaring. It felt like I didn't matter and I don't. Its truly disappointing that I can be a customer for decades, make a minor oversight and feel screwed because of it. Lesson learned.