I would seriously think twice before…
I would seriously think twice before buying from Roborock. I paid around $1,400 for my vacuum only two years ago and then another $250 to have Roborock repair it. They repaired it and shipped it back to me, but it was destroyed during the return shipment. UPS confirmed the package was damaged, unrecoverable, and discarded. I never got my vacuum back. Instead of replacing the vacuum, Roborock has spent weeks telling me my case is being “escalated,” promising updates, missing those deadlines, and then asking me to wait even longer. So I’m now out roughly $1,650 with no vacuum at all. I am disabled and relied on this vacuum to keep my floors clean, which makes the way they have handled this even more frustrating. At this point, I feel completely ripped off and Roborock is now facing legal action over this. I would absolutely NOT recommend spending this kind of money with a company that handles a customer’s property this way and then refuses to give a straightforward resolution when something goes wrong. Buyer beware.