TodayTix admitted the fault was theirs – but still wouldn’t resolve it
I booked £110 of theatre tickets through a 4 Avios per £1 promotion. I repeatedly tried to link my accounts beforehand, but TodayTix’s system returned a “Linking Error”. After investigating my screenshots, TodayTix confirmed in writing that the failure was “a fault on our side rather than anything you did.” Despite admitting this, they refused to honour the 440 Avios I would have received had their system worked, or offer an alternative resolution. Technical problems happen. What is disappointing is acknowledging that the customer did everything correctly and the fault was yours, but still leaving the customer to bear the consequences. I’ve now referred the matter to Avios.