Very helpful and responsive!
My 2 lights I ordered arrived in boxes that were slightly damaged. One of the lights didn't seem to work after fully charging it. I reached out to Havie and Isabelle wrote me back the next day with clear instructions on how to troubleshoot before sending out a new light. She even sent a video that was very helpful. It did the job! My light worked great and I was glad to not have to send it back or wait for a replacement. Great service! And fun product!