Awful Customer Service/Terrible Product
First of all, I paid extra for the quiet hoop and it's so loud I can't even have a conversation while using it. Second, I was never able to access the "free" group in the first 30 days asking for help multiple time. Once I was charged after the 30 days, I immediately asked that it be cancelled since I was not able to ever access the group. CS tells me I can access it so I attempt again and when I was still unable to do so, they then said it was because I cancelled. So, I should have had access for at least the free 30 and the 30 I paid for but was not able to access for even 1 day! Very terrible customer service and refuse to work with customer on refund for service not received!!! Save yourself the money and buy a $20 hoop from Amazon which is quieter and not a waste of money!!!