Unreliable
First, the bus was late. Then, after the departure time was updated, the bus actually left before the newly scheduled departure time. Because the bus was running late, I went into a nearby store to use the restroom. School was starting, so the store was busy, but I wasn’t concerned because I still had plenty of time before the updated departure time. When I came back, the bus had already left. I tried using the customer service chat to ask a simple question, but the response time was extremely slow and wasn’t helpful when I needed immediate assistance. Then my return trip was cancelled. This is now the second time I’ve booked a return trip and the second time it has been cancelled — two bookings, two cancellations. I also contacted customer service through WhatsApp, as suggested, and received no response. I understand that delays and occasional cancellations happen. What’s frustrating is the combination of a late bus, a bus leaving before its updated departure time, extremely slow customer service, no response through WhatsApp, and a 100% cancellation rate on the two return trips I’ve booked. At this point, the service simply hasn’t been reliable enough for me to depend on