Customer service would be a 0/5 stars if possible
I have ordered from this company 3 times. The first time everything was fine, received my product, it was legit and in good condition. The second time I split up my order, I bought Slow Living by Mykonos, since it was in high demand I added to cart and checked out immediately. I had one other product in my cart that I forgot about but completed the transaction to ensure I got the product I wanted, in total 1 Velixir product and 2 bottles of Slow Living. I then proceeded to browse what other Mykonos fragrances they had and ordered 2 more. My final order arrived with no issue however the order with 2 Slow Living was missing the 2nd Slow Living. I am on week 4 of dealing with their abysmal customer service. The phone number on shopify is never answered, and the email is not in use. I then went to the Beauty House website and used the "send a comment" option under contact. No one responded, I tried again and got a response from "Dylan" who asked for pictures. I asked a few questions and didnt get a response. I message a few days later and "Russel" responds with the same copy paste requirements. I don't know how this proves anything but I take photos of what I have. The payment slip, the bottle of Slow Living in the box, the bottle of Velixir. But its been 2 weeks at this point the shipping box was recycled. I also explain that I don't have all the boxes at this point, its been 3 weeks. At this point I have resigned myself to the fact I can't do much and at least it is only $30ish dollars i'm out. Hopefully Mykonos and Velixir can find a better distributor for North America, so we don't have to deal with this. My advice to anyone reading this would be to make your orders simple since multiples seem to confuse the staff picking your orders.