BEWARE
BEWARE If I could put ZERO stars I would! This company has no consideration for clients. I am extremely frustrated with how Joy has handled my hotel reservation and refund request. I paid $863.24 through Joy for a stay at Whitetail Court Hotel scheduled for September 4–6, 2026. I contacted both Joy and the hotel in advance because I will not be using the reservation and was trying to resolve the matter before the stay. Whitetail Court Hotel told me in writing that Joy retains my payment and credit card information and that the hotel does not receive the funds until a few days after the reservation date. Joy then told me in writing that Joy is the merchant of record and processes my payment, but also said that the hotel has final authority over whether a refund can be granted and that Joy cannot refund me without the hotel’s agreement. This has left me caught between two companies giving me different explanations about who controls my money and who can resolve the refund. I understand that the reservation was originally listed as non-refundable. My complaint is about the way my efforts to resolve the situation have been handled and the conflicting information I have received about the payment and refund process. My stay has not even occurred yet. I would like Joy to take responsibility as the merchant of record, work with the hotel and its travel partner, and provide a clear resolution rather than continuing to send me back and forth. I am still willing to resolve this directly with Joy and will update this review if they provide a satisfactory resolution.