Shade made wrong. Horrible customer service.
The shade I ordered was made too short. I submitted documentation and photos, but it took weeks to hear back. In the meantime, I did a chat with a representative who couldn’t help me. They then transferred me to customer service and I was disconnected after 15 or 20 minutes. I finally heard back from customer service after a few weeks and was told to submit photos again. I was out of town, so didn’t see the message for two days at which time I resubmitted the photos. That same day, I got a message saying I needed to reply within 24 hours or my case would be closed. An hour later, I got another email saying they closed my case. Now, I have to call yet again since no one is getting back to me. This is the worst customer service I have ever received. I’m an interior designer and will bring my business elsewhere.