I highly recommend not booking travel…
I highly recommend not booking travel through the With Joy Conceirge. There are not humans on the other side of the booking, and so if you require assistance or amendment, you will be caught off guard. We made a booking, but had subsequent changes to our airline. We wanted to retain the travel booking, but move the date forward by one night. So no refund, no cancellation, no reduction in length of stay. The Conceirge team kept assuring me they were negotiating with the hotel, only to continually say: “Unfortunately, the hotel was unable to approve your request for the booked reservation. I understand this is not the outcome you were hoping for, and please know that we made every effort to negotiate on your behalf.” After several of the same script was repeated to me, I have highly suspected there is no human on the other side of this platform, but trained AI bots. The agents were unwilling to give alternative responses. I took the liberty of contacting the hotel myself, to explain the situation and request consideration. Especially as our dates were changing to weeknights, not weekend, we expected this would be no issue and it was several months in advance. We could see online if we booked today there was still availability for the dates. We are talking about a one day difference in the original booking, that is what we were requesting. The hotel was able to provide me with written confirmation that they would be willing to process the amendment - but that they couldn’t manually do so, that it had to be done through the third party platform. Unfortunately, due to With Joy Travel Conceirge, I have spent over a week going around in circles, unable to seek resolution for a very simple amendment. I would highly recommend not booking travel through this platform. Avoid at all costs. The discount is not worth it. There is zero customer service. And they have been clearly lying that they were seeking to resolve our request with the hotel. I am yet to seek resolution on this and it was been nearly two weeks. If I could give lower star rating I would. If the team resolve this, I will amend my rating, but will still issue caution ⚠️