Every part of the service seemed to go…
Every part of the service seemed to go smoothly until I tried to retrieve my items and deal with customer service. The team misplaced/lost my mattress and I had no place to sleep when I moved into my apartment. They delivered the bed frame but no mattress. I put in a claim immediately on Saturday and am now on BUSINESS day 4 of their 5-7 day review of claims period. Technically it’s been 6 days since reporting the missing item and absolutely no status. I’ve called every day and am met with foreigners reading from scripts that it will take 5-7 days. Meanwhile, I have no mattress to sleep on. I’ve tried calling the mover that moved it and they have not called me back. Customer service is terrible. It’s impossible to find a phone number and no one seems accountable. Why do I need to wait 7 days? Will that magically resolve it? Tell me what you have been doing for 7 days, at least. A status at least. If you lost it, send me instructions for a reimbursement. I’m sure ordering a new one will take another several days. Horrible service.