BUYER BEWARE — Extremely Misleading “Free Shipping”
BUYER BEWARE — Extremely Misleading “Free Shipping” Very disappointing experience with PoolSupplyUnlimited.com. I placed an order for a pool heater costing over $2,000, which was advertised with FREE SHIPPING. After placing the order, they called me and said they would require an additional $500 just to ship it to my area — in New York! If you advertise an item with free shipping and allow a customer to complete the purchase at that price, you shouldn’t come back afterward demanding another $500 to actually deliver the product. This felt like a classic bait-and-switch: advertise an attractive delivered price, get the customer to place the order, and then hit them with a massive additional shipping charge afterward. A $500 surprise shipping charge on a $2,000+ purchase is absolutely ridiculous. If certain areas are excluded from free shipping, that should be made VERY CLEAR before the customer places the order—not after. BUYER BEWARE. Verify the actual delivered price with them before ordering, because apparently “FREE SHIPPING” may not actually mean free shipping.