Poor service and customer satisfaction
I have been with the company as a customer for over a year and as I've tried to renew my insurance with them this time around I've had a horrible experience. Their staff are unprofessional, I was texted and called multiple times by a certain agent because I didn't work with her to make a policy. I then purchased a policy with a quote given to me by an agent and then as I'm signing the documents she got important personal details wrong on my policy. Those errors then affected my rate of my policy and the agent didn't reach out till later with basically no solution. I spoke to a supervisor who made false promises. He said I could get a full refund if I canceled the policy which was false. I was practically playing phone tag with everyone here. I was then directed by an agent to go in person to cancel my policy where I was told I will NOT get a full refund. All these issues caused by their agents and I'm the one that has to figure it out on my own.