⭐ If I could leave 0 stars
⭐ If I could leave 0 stars, I absolutely would. HARBOR FREIGHT — THIS IS NOT ACCEPTABLE CUSTOMER SERVICE. I purchased a brand-new Predator 5500 generator from Harbor Freight, and within TWO WEEKS, it malfunctioned. I took it back to the store and exchanged it for another Predator 5500. Unfortunately, the second generator malfunctioned too. At that point, I was completely done with the Predator 5500 and just wanted a refund. Instead, I was told the store couldn't process my return because of a mistake Harbor Freight made during the original exchange. So, once again, I was left having to deal with the consequences of someone else's mistake. I contacted customer service, and I was told that if I shipped the generator back to them through UPS, I would receive a check in the mail THAT SAME WEEK. I did exactly what they told me to do. Harbor Freight has now had my generator for FOUR WEEKS. I've called customer service SIX TIMES since they received it, and I still can't get a straight answer about why this is taking so long. Every time I call, I'm given little to no useful information. Now I'm being told that it could take 3 TO 8 WEEKS JUST TO MAIL MY REFUND CHECK. Seriously? I bought a brand-new generator. The first one failed. The replacement failed. Then, because of a mistake on Harbor Freight's end, I couldn't simply return it to the store. I followed customer service's instructions, shipped the generator back, and was originally promised my refund check that same week. Now, FOUR WEEKS LATER, they still have my generator AND my money, and I'm being told I may have to wait another 3–8 weeks just for them to send the check. That's potentially 12 WEEKS of waiting for money that should have already been refunded. The defective generators are one thing — products can fail. What's completely unacceptable is how Harbor Freight has handled the situation afterward. The lack of communication, conflicting information, broken promises, and complete lack of urgency have made an already frustrating situation even worse. I've been more than patient. I've called six times. I've followed every instruction they gave me. I've shipped their generator back to them. At this point, I just want the money I'm owed. If you're considering spending your hard-earned money on a Predator generator, I strongly recommend doing your research first. My experience has been two defective generators, four weeks without my money, six calls to customer service, and still no refund. Harbor Freight needs to do better. This is absolutely unacceptable.