这是一家不美国的公司
这是一家不美国的公司！别在这里购物。他们的产品廉价，还以重新上架费的名义偷顾客的钱。我买的气泵连一小时都没撑住，显然我不想要另一台，但他们还要收我 20% 的重新上架费，就因为是坏的气泵。所以他们打算重新上架再卖给别人？这鬼话你也信。店员根本不在乎顾客。打电话给总部，他们也不在乎。这店该倒闭。我们值得更好的。
关于 Harbor Freight Tools
数据更新- 网站
- www.harborfreight.com
- 分类
- 建筑与制造
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 101 条评价
- 差评回复率
- 0%（0/84 条）
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商家自述
Harbor Freight Tools
Harbor Freight Tools靠谱吗？
Harbor Freight Tools（www.harborfreight.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 101 条用户评价，属于建筑与制造分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、价格、质量。数据最后更新于 2026-08-31。
评价综述
AI 生成Most reviewers were let down by their experience overall. Consumers frequently reported receiving defective items straight out of the box, noting that various machines often failed quickly or arrived missing essential components. People also expressed deep frustration over return policies, highlighting unexpected restocking fees, unhelpful store managers, and rigid receipt requirements. Some reviewers were happy with the affordable pricing, mentioning that they always managed to secure a good deal on various store items. A few other people also felt that certain power tools and equipment exceeded expectations, lasting for many years of regular use without any major functional issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Maria 帮我超出了预期…
Maria 帮我找替换工具，真的超出了我的预期。她认真倾听，表现出真诚的关心，确保我被妥善照顾。她的客户服务真的让我的一天变得美好。谢谢你，Maria，如此乐于助人又专业！ 马萨诸塞州索格斯。
⭐ 如果能打0星的话
⭐ 如果能打 0 星，我绝对会打。 HARBOR FREIGHT——这种客户服务完全不可接受。 我在 Harbor Freight 买了一台全新的 Predator 5500 发电机，结果两周内就坏了。我把它带回店里换了一台同款的 Predator 5500。不幸的是，第二台也坏了。 到那时，我对 Predator 5500 彻底死心了，只想退款。结果他们告诉我，因为 Harbor Freight 在最初换货时犯了个错误，店里无法处理我的退货。所以，我又得为别人的错误买单。 我联系了客服，他们告诉我，如果我把发电机通过 UPS 寄回去，当周就能收到退款支票。 我完全照他们说的做了。 Harbor Freight 已经扣着我的发电机整整四周了。 从他们收到货到现在，我已经打了六次客服电话，却没人能给我一个明确的说法，为什么这么慢。每次打电话，得到的信息少得可怜，根本没用。现在又告诉我，寄退款支票可能要 3 到 8 周。 认真的吗？ 我买了一台全新的发电机。第一台坏了，换的也坏了。然后因为 Harbor Freight 那边的失误，我没法直接回店里退货。我按客服的指示把发电机寄回去，原本承诺当周就能收到退款支票。 结果四周过去了，他们既扣着我的发电机，又扣着我的钱，还告诉我可能还要再等 3 到 8 周才能收到支票。 这他妈可能要等 12 周才能拿到本该早就退给我的钱。 发电机有质量问题是一回事——产品确实可能坏。但 Harbor Freight 事后处理的方式完全不可接受。缺乏沟通、信息矛盾、承诺不兑现、毫无紧迫感，让本来就已经很糟的情况变得更糟。 我已经够耐心了。我打了六次电话。我按他们的每一条指示做了。我把发电机寄回去了。到这时候，我只想要回我应得的钱。 如果你正考虑花钱买 Predator 发电机，我强烈建议你先做做功课。我的经历是：两台坏发电机、四周拿不回钱、打了六次客服电话，至今没退款。 Harbor Freight 需要做得更好。这绝对不可接受。
买了一个带轮子的修车凳
买了一把带轮的机械凳。不久后，座椅的焊点断了，使用者直接摔在地上。HF 有针对这个问题的召回，但这把凳子虽然和其他召回的款式一样，却因 SKU 编号不同被拒绝召回。我把我们坏掉的凳子和召回通知里的样品图对比，没看出任何区别，我们的凳子看起来就和召回样品图一样。都是在那个劣质点焊处断的。所以 HF 的 SKU 编号比消费者产品安全还重要？我把它扔出去当垃圾，过了好几天，只有收废金属的人看了两次！ HF 的产品质量和保证，就此见鬼去吧！
我买了2个 Hercules 无绳工具…
16 年前买了 2 把 Hercules 无绳工具，到现在还在用。感谢你们的好产品……Kenneth Hebert。
Fort Pierce 的 Harbor Freight Tools
Fort Pierce 的 Harbor Freight Tools 员工态度消极、缺乏专业素养、没有常识，管理层领导力也不行。
前忠实客户 / 缺乏客户服务
我是老顾客，以前觉得这家店值得五星好评，产品 decent，价格也不错。7 月 18 日我买了一台高压清洗机，开箱就是坏的。拿去换同款的，被告知那个型号在那个店没货了。他们说我可以开车去另一家店，「可能」有货可以换。另一家店离这儿将近 30 英里，我没时间跑那么远，最后只拿到了退款，还被收了 50 美元的重新上架费。 defective 的商品根本不会重新上架，凭什么收重新上架费？我想找经理理论，他非常敷衍，似乎很不耐烦我质疑这个政策。他说他无论如何都不能违反政策。我想要换货，他们换不了，却还要向忠诚顾客对 defective 商品收费。我联系了客服，他们说这是政策，但经理有权 override 并全额退款。因为这件事，他们失去很多顾客，我已经通知了所有家人和朋友。Smidt 先生，你的公司不是靠差劲或根本不存在的客户服务建起来的，但会被它毁掉。
我儿子让我去 Harbor Freight 拿…
My son sent me to Harbor freight with a list. . the one in Orangeburg SC.could not get help, was told by one employee what I was looking for was on the back wall somewhere. Couldn't reach it. I went to the office I saw people in there.asked the manager for help. He literally got up and started screaming at me that they were getting ready for inventory and didn't have time to help.screaming this has to be done,we can't tell him them we had to help a customer. After that I just asked a customer if he could help me with the other stuff on my list. I will never go back to that store. I would rather pay double and travel 20 miles out of my way to some store that has customer service. And is polite and friendly. Shame on you for treating a senior lady that way.
把货架标签统一一下…
Fix their shelf tags to be consistent with their coupon ads and (don't bait and switch like they did on the 11 inch plier set that are on sale now, one has coupon , the other one does not). This is not by accident. This is on purpose to trick the customer. Two separate pliers look IDENTICAL? , but only one has a coupon in phone not on shelf. Shelf tag does not identify it whatsoever. The consumer does not know he didn't get the coupon price until he looks at the customers receipt later on. Thus , explaining why they're returned policy is so good. That makes sense. PS, I HAVE BEEN IN RETAIL FOR FORTY YEARS, AND (I HAVE NEVER SEEN SHELF TAGS AND PRODUCT PLACEMENT, SO MISLEADING AND DECEPTIVE.IN MY LIFE)... I DARE SAY THERE HAS TO BE SOMETHING ILLEGAL ABOUT WHAT THEY ARE DOING. IF NOTHING ELSE , IT SHOULD BE LOOKED AT THOROUGHLY...
业界最差的客户服务！
他们在我下单时出了错，想把我就用的礼品卡退款。礼品卡现在不接受退款，他们说抱歉，这事我们管不了也不会管。
前抽屉面板2个月就坏了…
前抽屉面板有两处破损。我住在40英里外的小镇。我们组装完之后他们让我们送回去。他们既不给折扣也不提供替换零件。我63岁了，搬运本身就是个挑战，再加上往返80英里。我再也不会去HARBOR FREIGHT购物了！我在那里花了200美元，完全没有客户服务。
安全问题。
When i got there it was immediately bad. There was a big man blocking the door, eating something, and his pants were hanging down to his knees. I had to tell him to get out of the way. He went into the store. Then at checkout there he was sitting in a chair by the checkout register. He was belching loudly and I complained to an employee about him. The employee said they already talked to him, what does that mean ??? The person at the register was a supervisor and he looked scared to death, he was very nervous. I will not go into harbor freight in Huntsville Tx again, I no longer feel that i can safely shop there.
美国制造。
What I really don't like, is there products is made out of country and not in the USA. So if you want a pry bar or pair of pliers, those are actually made in America, but not much else, from Harbor Freigh, but anymore what doesn't come from China or Taiwan. So sad. God Bless America.......
绝对是最差的客户服务……
Absolutely the worst customer service ever. I've been trying to get a refund on a tool chest for weeks. Today, even though it was in the store (it had to be received before they can do the return), they said it will take an hour or more before they could process the return. Another wasted trip to Laurel. They are the worst.
他们在卖一款电池充电器，……
They are selling a battery charger that does not charge dead batteries, it makes you believe your battery is bad when its the charger called centech thats manufactured by Harbour freight. I didnt descover this until after 3 months when I needed it and they wont take anything back after 3 months, any other box store would give you a store credit, just know anything you buy here is as is and no backs.
我买了我的第一台 Predator 高压清洗机……
i bought my first predator pressure washer, after putting it together, no start. cant pull the rope at all motor is locked up. 15 days later my free replacement was in. my second washer quit working no spark, 92 days later. warranty is 90 days. went to my local store to exchange it. sorry 2 days out of warranty. called customer service, sorry 2 days out of warranty. i used the washer maybe 5 hours in 92 days. im very disappointed in harbor freight, my local store and the predator pressure washer.
Harbor Freight 大促销超棒，但没货！！
I recently saw on the Harbor Freight website a Store House 20 bin parts storage case on sale for $7.99. I called my local Coeur D Alene store to check stock, the clerk indicated they had 12 in stock. I asked her to check to make sure they in fact were in stock, I was told she could not go up and down the isles and that she could only go by what her screen indicated. I drove to the store and sure enough they had NONE IN STOCK. I was not offered something of equal Value and they don't offer a raincheck. So much for customer service! They did however have the item in their Spokane store but they DON'T SHIP PRODUCT BETWEEN STORES!!! What a JOKE!!! EBAY TO THE RESCUE!!!
他们的网站上连个搜索栏都没有……
There isn't even a search bar on their website to search for tools. Anyway, the tools are such poor quality I'm better off not searching there anyway
对客服零信任
This relates to the Burlington , VT store: I rarely shop here, but, made 6 twelve mile round trips over 2 months to try to purchase a red YUKON 48 inch rolling tool box that's always out of stock. Today 7/10/26, they had one in stock and they'd sent me a 25% off one item coupon earlier this week, because "they wanted me back". So I go up to the cashier and he tells me he has one, but, replies, "this is going to get complicated". I responded, "what is the complication here?" It turns out they will refuse any refund because I am taking this home in a full sized SUV and any damage to it would be considered my fault, period. I see the store manager coming in from outside and get his attention. I ask him, with yet another cashier stating the same policy, how can I know if there is any damage already until I unbox it, ...the cashier hasn't the foggiest idea how to answer and the manager is squirming too. I tell them both, I won't buy anything with "no return" allowed. I tell the store manager I've got a large SUV with a thick dog pad in back. I mention "I suppose you need to inspect my vehicle to see if it meets store approval"? He says yes. He goes out to the parking area and looks in back of my large SUV and say ok, should be fine. So I ask again, will they honor a normal return policy. He stumbles again and says it should be ok, ...why don't you go back in and pay for it. At this point I am feeling like there is zero trust here for a customer and I apparently might be guilty in advance of damaging my purchase. I'd had enough and left there. I refuse to shop there again. The entire staff has an attitude that customers can't be trusted. Home Depot is 180 degrees to Harbor Freight for customer appreciation. All of the employees there are awesome and I shop there quite often. I will be buying a Husky Brand of the 48 inch rolling toolbox at Home Depot. It will be about $125 more than the Harbor Freight YUKON version, but, Home Depot does not treat you like a threat. They appreciate you and are so good at customer assistance. 1 star here for the Burlington Harbor Freight Store. Someone higher in the hierarchy over first line managers have instituted policies that will loose customers and I am certain I am not the only one. If Harbor Freight wishes to reply here, go for it, but, I am doubting there will be any response, given how poorly I was treated and based on what their policies are. Granted, I'm certain the Vermont Attorney General's office would back up any customer who purchased something and got into the mess that I gladly have avoided!
他们主动站出来把事情解决了
I upgraded my 9500 inverter generator to there 11500 to learn it can’t take a surge of 6kw without throwing the breaker on the unit, that’s a far cry from the claimed 11.5 kw it’s rated for and there customer service refused to do anything about it because it was 120 days old and they only provided a 90 day warranty what a joke for a 2000 dollar item. The delay in me testing further was due the illness from chemotherapy and radiation therapy I spent almost three months bedridden. There fix for it is for me to take it to a shop 2+ hours away from my home and for me to pay for whatever repairs it may need. I reached out to corporate and explained the situation. I received a call the following Sunday from a representative regarding the issue. At this time I provided a video showing what the unit was doing. The representative went to work on the problem and got the unit exchanged at no cost. They went out of there way to make it right. The replacement unit passed my load tests with flying colors
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