Fake buyer protection
Alibaba Trade Assurance is a complete scam. Order ID: 25761208501045914 Case ID: 1000386611063 Supplier: Changchun Shanhe Dongli Import And Export Trade Co., Ltd. I paid $1,895.00 for an engine under DDP terms to Iceland. The seller breached the contract, shipped CIF, and abandoned the cargo at the port with unpaid charges (IceLogic). In their official dispute ruling, Alibaba explicitly admitted in writing that the order is DDP and that the seller breached the shipping terms, yet refused a refund and demanded that I pay customs and port fees myself. They protect scam sellers even when contract breach is proven in writing. A bank Chargeback has been filed via my issuing bank. UPDATE Sept 4: Alibaba publicly promised a Senior Team review regarding my refund, but instead reset the internal timer for the 6th time (another 4 days) while the seller posts superseded, irrelevant chat logs. Still refusing to refund $1,895 for an abandoned DDP shipment. The stalling tactics continue. Chargeback actively progressing. Case ID: 1000386611063.