⭐ 1 Star
⭐ 1 Star – Extremely Disappointing ADT+ Experience Unfortunately, my experience with ADT+ has been extremely disappointing. I had the service for less than one month, yet I was charged an $854 early termination fee. The initial installation took place at the end of July 2026. The technician installed an alarm keypad and one motion camera; however, the additional security cameras were never installed because they were determined to be incompatible with our existing Wi-Fi system. The complete system I expected was never successfully installed. ADT should clearly inform customers before signing a service contract about the Wi-Fi requirements and compatibility of its security cameras. Compatibility should be determined before equipment is sold and a customer is placed under contract—not after installation has already begun. Technicians came to our home more than three times attempting to address the issues, but the complete system was still never installed. I was also told by the technician that I had three months to cancel the service. When I later contacted ADT Customer Service, I was informed that the cancellation period was actually only three days. I relied on the information provided by the technician, making this discrepancy particularly concerning. I have contacted ADT more than six times trying to resolve this matter. I was repeatedly transferred from one customer-service representative or department to another and placed on hold for up to 30 minutes at a time. After having ADT+ for less than one month, dealing with an incomplete installation, multiple technician visits, incompatible cameras, and numerous customer-service calls, I was still charged an $854 early termination fee. I am requesting a full refund of the $854 termination fee. I do not believe it is reasonable to charge such a substantial termination fee under these circumstances, particularly when the complete system was never successfully installed and the service was active for less than a month. I expected professional installation, accurate information, and responsive customer service from ADT. Unfortunately, that was not my experience. I hope ADT takes this matter seriously, refunds the $854 fee, and improves how equipment compatibility and cancellation terms are communicated to customers. Based on my experience, I cannot recommend ADT+.