Avoid!!!
This is my response to TIN Legs response to my review that follows. WRONG TIN LEG! I have not submitted any review other than the one that follows, so your assertion that I previously provided a review is false. Frankly, your curt response validates my point that quality customer service within Tin Leg is lacking. Here's a teachable moment to whoever provided Tin Leg's response... You could have politely stated that a claim or record tied to my review could not be found and invited me to contact you to further address my concerns. However, I do not believe that quality and courtious customer service exists within Tin Leg's modus operandi when it should matter most, i.e., when claims are filed and when claiments need assistance with their claims. The purpose of providing my review was not to seek further back and forth with Tin Leg related to my claim. It was a claim for less than $200.00 and is not worth the anger and frustration in having to deal with rudeness, further delay tactics, and the decsion to deny given that all the appropriate justification and documentation was originally provided that warranted approval. The purpose in providing my review was to inform potential customers that the ease in selecting and purchasing insurance with Tin Leg does not translate into quality customer service when the rubber hits the road, and to also inform that there are serious issues with how Tin Leg claims are processed. Again, Tin Leg's curt response proves my point when it comes to its lack of quality customer service. BUYER BEWARE! Awful customers service and they actively work from the perspective that they should treat every claim as unapprovable until they've made the claiment jump through crazy hoops. I purchased a cancel for any reason policy with a high medical premium. While traveling, one of my flights was cancelled due to illness. I provided all the necessary information reflecting that I was ill, including a chat record with the airline confirming that I had not flown on the flight. I was only asking that the cost of the flight be paid out under my claim, since I was able to get a full refund for the associated accommodations. TIN leg refused the claim stating that the chat record was not acceptable confirmation that I hadn't flown on the plane. I then requested an email from the airline, and submitted that email confirmation, but was told that was not acceptable either. I appealed and the appeal was denied for the same reasons previously given. I travel a lot, and I decided to use TIN leg for the first time on this trip, but I will never use them again. In all my travels, I've only once had to file a claim aside from this TIN Leg claim. That travel insurance company was a 1000% better to deal with, customer service friendly, and processed my claim with minimal back and forth. Avoid TIN Leg! If I could give them zero stars, I would. They're clearly an insurance racket that's focused on taking money in while doing its best to refuse legitimate claims.