I am extremely disappointed with Lumos…
I am extremely disappointed with Lumos and honestly regret buying their helmet. For a product that is marketed and priced as a premium helmet, the quality and reliability are absolutely unacceptable. My helmet developed serious problems after very little use — the red LED started flashing, the helmet would not work properly even after being charged overnight, and the battery drains extremely quickly. What makes the situation even worse is the customer service. Instead of quickly taking responsibility for a clearly defective product and providing a straightforward solution, the whole process has been frustrating and unnecessarily difficult. When customers pay premium prices, they should not have to waste their time chasing support just to get help with a product that failed. A helmet is not some cheap accessory — it is safety equipment. Reliability should be one of the absolute basics. Based on my experience, I have completely lost confidence in Lumos products and their customer support. I would not purchase another Lumos helmet, and I cannot recommend this company to anyone. There are plenty of alternatives, and after this experience I wish I had chosen one of them from the beginning.