Very disappointing pricing policy and customer support
I contacted Roborock Romania to ask whether the promotions currently available on Roborock’s official stores in other EU countries would also become available in Romania. At the time of writing, the price differences across Roborock’s own official EU stores are substantial: • Italy: Qrevo Edge 2 Set – €549.99 • Germany: Qrevo Edge 2 Set – around €550 for members • Spain: Qrevo Edge 2 – around €599.99 for members • Romania: Qrevo Edge 2 – approximately €715, while the Qrevo Edge 2 Set is approximately €903 These are not random third-party retailers or clearance sellers. These are Roborock’s own official stores within the European Union. I did NOT ask for price matching. I simply asked whether Romania would receive a similar promotion. Instead of answering the question, Roborock Romania replied: “We do not accept price comparisons between different locations. Differences in storage, transportation and other factors between different regions may affect prices.” This feels like a generic response that completely avoids the actual question. I fully understand that prices and promotions may vary between countries. However, when the same brand is selling the same product through its own official EU stores with such large differences, explaining it mainly through “storage and transportation costs” is hardly convincing. The difference is particularly striking for the Qrevo Edge 2 Set: approximately €550 in Italy and Germany versus roughly €903 in Romania. That is a difference of more than €350, or over 60%, for essentially the same product sold by the same brand within the EU. I was genuinely considering buying the Qrevo Edge 2, but both the pricing policy for Romania and the way my question was handled have made me postpone the purchase. For a premium brand selling products in this price range, I expected much better transparency and customer support.