Double charged, useless support
!!! EU buyers: Charged double VAT Nikolatoy collected 21% VAT at checkout claiming IOSS compliance however they failed to transmit the electronic customs data with the parcel. Because of their mistake, I was forced to pay VAT and clearance fees a second time upon delivery. When provided with clear payment proof, their support team refused to refund the checkout tax and responded with scripted excuses. Expect duplicate fees and zero accountability if you order from Europe!!!