Waiting 3 hours just to get a cancelation
Absolutely terrible experience with Grab. We waited three hours for our food, only for the order to be cancelled in the end. After wasting three hours waiting, we were left with no food and no reasonable explanation. What makes the situation even worse is that Grab can apparently hold onto the money for up to 40 days after the cancellation. So not only do you lose hours waiting for an order that never arrives, you may also have to wait weeks to get your money back. This is completely unacceptable. If Grab cannot fulfil an order, customers should not have to wait three hours just to have it cancelled — and they certainly should not have to wait up to 40 days for their money to be returned. Very disappointing service. I would strongly recommend thinking twice before relying on Grab for food delivery.