Very disappointing experience with…
Very disappointing experience with Exclusivia. I placed an order on 29 July 2026 and was advised that the estimated arrival date was 20 August 2026. It is now 7 September 2026 and my order has still not arrived. I completely understand that shipping delays can occur and that sometimes circumstances are outside a company’s control. However, what I find unacceptable is the complete lack of communication and customer service. I have sent multiple emails to Exclusivia and have received no response. The only other option I have been able to find is an automated WhatsApp service, which advises that a customer service representative will be in contact shortly. Unfortunately, despite trying this multiple times, nobody has contacted me. The lack of any ability to speak with an actual person or receive a meaningful update about where my order is has made the situation unnecessarily stressful and concerning. For an order that is now well past its estimated delivery date, I would at the very least expect a response explaining the delay, the current status of the shipment, and when I can realistically expect to receive it. Based on my experience, Exclusivia’s customer service has been extremely poor. I would be very hesitant to purchase from this company again unless their communication and customer support improve significantly.