Order Never Delivered From August 18
I placed Order H154101 on August 18 and paid $134.99 for a 16-inch human-hair wig. Hermosa Hair advertised delivery within five to six days on Instagram, yet I still have not received my order. The tracking stopped updating, and every time I contacted the company, I was told the package was stuck at customs. I clearly requested a refund, but instead of refunding my money, they repeatedly offered to send another package. I do not want a replacement, I want my $134.99 refunded. This has been an extremely frustrating experience. The advertised delivery time was misleading, and Hermosa Hair has refused to resolve the matter according to my request. For refund I’m told to engage their sales team. It’s absurd! Update!!!!! UPDATE: After repeatedly delaying my refund, Hermosa Hair emailed me stating that they would process it immediately only if I deleted my review first. I have attached their email as proof. A legitimate refund should not be conditional upon removing an honest customer review. This attempt to silence me instead of resolving the issue makes this experience even more concerning. I will not delete my truthful review before receiving the money owed to me. This is their response!!!! Hello, we are so sorry to keep you waiting, we applied with our manager, if you can delete the review now, we will process the refund immediately, is it convenience for you to delete it now?