WARNING!!!! Alibaba works with the company you dispute and works against you. File a claim with your bank or credit card ASAP.
Your experience here is entirely up to the Chinese Manufacturer. If they are legit, everything goes smoothly and experience is wonderful. If things go wrong, Alibaba is no help! They are working with the company you have the dispute with and will not honor any trade assurances despite the guarantees. Find a manufacturer that you can trust. Do Not count on Alibaba to help with anything other than to delay you so the seller can try and complete the scam. Update: 10/10/26 They eventually sent part of the order about 1/3 of the value and claimed it was a full order. Alibaba continued to work with the seller and after 150 days I found a way to file a dispute with the credit card company for the value of the unsent product ($1,000 order and $660 of product missing). Alibaba closed the case, denied the refund and are fighting the chargeback despite 3 videos proving the package did not contain the full order and a contract that guaranteed delivery within 60 days.