I had an issue with the controller on…
I had an issue with the controller on my JOVS mask and contacted customer service for help. They responded quickly, asked me to send a video of the issue, and after reviewing it they confirmed that there was a defect and offered to replace the product. The process has been very easy so far, and I really appreciate how responsive and helpful their customer service has been. Aside from the controller issue, I’ve also been enjoying the mask and I’m already noticing positive changes in how my skin looks and feels with consistent use. I’m excited to continue using it and see my results over time.