FD Placement a night mare with OCBC Bank
I have tried to place a FD in OCBC during the August Promotion for an interest of 1.7%. I have open an account via SingPass and deposited the fund in August. I have enrol in the promotion and received the acknowledgment email that said the fund should be earmarked by 16 September 26. After the date, I called OCBC and checked if the FD has been confirmed. The customer service executive said I was eligible for FD and the fund should earmarked by yesterday or today. This morning I received an SMS that said I was unsuccessful as the account selected is not eligible. It was ok for me and I tried to transfer fund of the OCBC account. It was not successful. I called OCBC to clarify. The customer executive said I need to go to the branch and update my signature. I cannot understand why this is the case. I said I would give up the placement and transfer the money out. He said he needed to check with the backend and will take 2 to 4 working days. I was very frustrated that I got myself into these troubles for just trying to place a simple FD. Until now, I still do not understand what are reason causing all these and I guess I will never get to know. In summary, I waited and lost time and have to bear talking to a number of customer executives which led me through a merry go around. There alternative banks around, I should not believe the online advertisements. My simple option now is just to close the account and withdraw the money out personally at the bank branch. What an ordeal,