OCBC Indonesia.
OCBC IS HOLDING MY MONEY HOSTAGE!
For six months, OCBC has prevented me from accessing a significant amount of my own money. Transactions across all my currency accounts are effectively restricted: online payments, physical card payments, and ATM cash withdrawals in countries around the world. My card is not completely blocked, but currently it only works for payments through the Grab app. All other transactions are consistently declined, including attempts to use my card in multiple countries outside Indonesia.
Even worse, refunds initiated by merchants are not being credited to my account, despite the merchants having already sent the money.
Every time I contact customer support, they open another report and tell me to wait 33 business days. The deadline passes, yet I receive no answers, no resolution, and no access to my money. Instead, I am forced to start the same frustrating process all over again.
SIX MONTHS without proper access to my own money is absolutely outrageous! This feels like the bank is holding customers’ money hostage. When a bank keeps your money inaccessible for months, fails to resolve the issue, and provides no meaningful answers, how is a customer supposed to trust it?
This is an appalling level of service and a shocking lack of accountability. I strongly warn others to think twice before trusting OCBC with their money.
I have tried to place a FD in OCBC during the August Promotion for an interest of 1.7%. I have open an account via SingPass and deposited the fund in August. I have enrol in the promotion and received the acknowledgment email that said the fund should be earmarked by 16 September 26. After the date, I called OCBC and checked if the FD has been confirmed. The customer service executive said I was eligible for FD and the fund should earmarked by yesterday or today. This morning I received an SMS that said I was unsuccessful as the account selected is not eligible. It was ok for me and I tried to transfer fund of the OCBC account. It was not successful. I called OCBC to clarify. The customer executive said I need to go to the branch and update my signature. I cannot understand why this is the case. I said I would give up the placement and transfer the money out. He said he needed to check with the backend and will take 2 to 4 working days. I was very frustrated that I got myself into these troubles for just trying to place a simple FD. Until now, I still do not understand what are reason causing all these and I guess I will never get to know. In summary, I waited and lost time and have to bear talking to a number of customer executives which led me through a merry go around. There alternative banks around, I should not believe the online advertisements. My simple option now is just to close the account and withdraw the money out personally at the bank branch. What an ordeal,
I contacted OCBC bank Singapore this morning and requested a bank statement for August 2026. I was informed that bank need to make requests from OCBC IT dept. Currently, I a in Australia and urgent for admin matters in Australia. Bank customers service assured it will expedite I called again at 2.00pm and requested customers service that I want to contact OCBC banking Manager. But the customer call center refused to arrange or connect to Bank Manager. I have huge funds in OCBC bank. Disappointed with OCBC bank services. I am not asking for loan or special service. OCBC could have assisted me without stressing me. All the customers service was to push the request or give excuses. With IT advancement, OCBC could have put extra efforts to help customers. Extremely poor service by OCBC.
So slow service. Took a queue no. @1149hrs the queue no. was 2010 and until now @1328hrs the queue no. is 2018 and current my queue no. is 2026. I dun know how long should I wait to be served. In order to take queue no. also a hassle need to speak to customer service officer then a no. be issued then if a customer asking a query it will take long time just to get a queue no. They only have 3 counters besides the room to serve privileges customer.
It s not the point of having a bakery inside a branch the point is to have competent helpful staff which is really not the case at all. some even rude.
Googled and Binged cashier's order fees. Stated as $5. Called ocbc, an idiot confirmed it. Tat idiot didn't even tell me my account was frozen. Wasted a day and time queueing. He's lucky I forgot his name. Branches should be able to waive fees due to the mistakes of their website, online content, and call center. Because if not, they get the brunt of the consequences, which isn't fair, but I guess that's because ocbc sux.
I need to get DBS's dCS to settle my debt, so I call to OCBC to close all my account to proof I dont have any credit service from OCBC....
Today I suddenly received their letter and closed my investment A/c w/o any clear or valid explanation. As a customer with them > 30 yrs, wit no history of fraudulent activity, no opportunity to rectify any alleged issued for this drastic action.... very disappointment with their rudeness and unreasonableness / such a lousy service I encountered never in these 30 over years, please please put money into somewhere else , don't use OCBC please, the most lousy bank in singapore
OCBC May be a good reputable bank, bit it’s Indonesian arm would have to be ONE OF THE WORST IN ASIA. Their retail customer service under the name Tanya is simply a JOKE. they are very poorly trained and have no idea how to fix a problem. My case was to do with a money transfer that they rejected and charged me AUD20. The staff had no idea as to why it was rejected. I received the same silly email 12 times each time saying sorry for the inconvenience and I should call. Of course I did and it was like talking to a brick wall. No knowledge and totally helpless. I suggest you go to other banks. In my view BCA has excellent service and mobile Ap.
OCBC bought pt commonwealth bank and simply destroyed it. I doubt if any of CBA customers are still with OCBC. GOOD LUCK oCBC. You going to need it
OCBC NISP Indonesia blocked my account without possibility to transfer it. Only tell me come to them personally.
They steal my 2500$. Dont use this Bank!
Such an old-fashioned bank!! If I could have my business account on Revolut I would do it! OCBC is requiring to fill out a physical form and to present a physical passport just to change my mailing address. When other banks allow to do that online. Traditional banking should be careful as new digital banking is gaining market shares…
Worse relations managers ever in Damansara Utama uptown , I’ve seen the service deteriorate to just a bunch of young relations manager being rude to their customers in the premier. They only care about making the quick buck, make you feel like shit if you don’t go for their bond and stock schemes right away. The worse is Kaitlin, shitty attitude, don’t greet people, zero interest in helping resolve issues if she is not getting something right away out of it. How can OCBC expect people to invest and bring in more capital if they can’t trust them? So disappointing. You shouldn’t be in the service business if you are like this. There are better banks out there, please share if you know which bank have good customer relations.
Worst system ever - Don't open an account with OCBC
Worst system ever. Their SMS codes don't work, their emailing support doesn't work. Every single problem you have, you have to 2 hours drive to the bank or you will go in circles calling the bank customer service who can do absolutely nothing to help for the simplest problems like accessing your mobile banking or making payments.
Unless you want to waste your time daily doing simple banking, DO NOT open a bank account with OCBC.
A Gigantic Messy Experience with OCBC US International bank Draft
I had a bank draft drawn up in a Singapore OCBC bank to transfer the funds to a US Bank . When the draft was presented to the US Bank it was rejected .The US Bank said the fault was with OCBC. When this matter was brought up to OCBC Singapore in physical presence, I was told that it was not OCBC 's fault but they will investigate anyways. They will call me back but never did. I returned to see them in the next few days and again told they were investigating and they will call back . Surprise! Surprise !! they again never did . Meanwhile , the US recipient returned the draft through Fedex, costing USD 120 dollars. This draft was brought to OCBC for an explanation. They only then said that the recipient must get a letter from the US bank detailing why the draft was rejected before OCBC will entertain any queries.They claimed that the OCBC entry into the recipient bank was thrown out after an acceptance . No explanation was given to enlighten.After having to queue up at the bank each time to see the bank teller and each time being sent on a wild goose chase, and faced with stone walling and stalling tactics,I had enough ,and decided to cancel the whole draft . I will suffer losses for the charges levied in the buying of the draft, exchange rate costs and in the reversing of the process and the prevailing exchange USD-SGD rate . Bad experience from the customer service in their reluctance to be up front and delaying tactics to avoid direct engagement. OCBC deserves all the bad reviews reported here. Never ever again OCBC !!!!
OCBC Bank-It's the worst website I have logged on.
OCBC Bank website is the worst. The site is soooooo slow that one has to wait for 5 to 10 sec for any input to show results. In this day and age this is unacceptable, it reminds me of the days when I have to use dialed in mobile to connect to the internet. I have logged in a few times, and the results have always been the same, so cannot be a one-off event. I was forced to take this bank to pay for my car loan. I would never put money in this bank. Time for OCBC to wake up.
This is the first time I ever heard opening a bank account needs all my brothers and sisters names. And I have 7 siblings. OCBC Singapore Pasir Ris branch has got to be the worst bank I came across in my 58 years life. My business goes to another bank without hesitation.
Tried to do a Paynow transfer today with urgency. Received an SMS that the bank was unable to process the txn and to call the bank. A Mr Ivan started asking me a handful of questions right down to what exactly i am buying even though i explained the money was for my sibling, He then told me he will get the fraud team to release the funds. After half an hour he said it cannot be done because transaction was rejected and i need to activate one token and wait 12 hours. As a result my transaction was delayed by a day. Does the bank plan to compensate their clients for their losses or late penalties??? Never been so pissed with a bank. Totally absurd company!
OCBC 365 Visa Card
I have recently applied the OCBC 365 Visa credit card however the Pierre Cardin luggage that was advertised as a complimentary gift for successfully applying for the OCBC 365 Visa credit card online (by month of March 25) and approved by April. My application was approved in 12/03/25 and I have yet to receive any updates upon checking with the bank they denied the offer but upon checking the promotion is still open on their website and the staff is not able to explain clearly what happened.
I applied for the card based on the promotion advertised on the OCBC website and I believe I have met all the eligibility criteria. However, the lack of communication and fulfillment of this promotion is disappointing and feels misleading.
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