Had a problem after a lightening storm…
Had a problem after a lightening storm whereby the screen on my Spooky Gen X was grey and snowy. It locked up and would not reset no matter what I tried. I emailed customer service and received a very prompt reply from Jervis Gu. His kind words of encouragement helped me so much. I felt so supported and knew I would get the help I needed. He proceeded to give me detailed instructions along with a video to show me what needed to be done. His instructions were absolutely spot on and I am happy to say that my Spooky is up and running! I love the Gen X and use it daily. It has helped in so many ways and the customer support is 5 stars. Thank you so much!