Great customer service
I had bought the EMS toning shorts a couple of months ago. When I first received them they didn't seem to be working. I reached out to customer service and they helped right away, advising me I had to use them without underwear because they need direct contact with skin, and suggested to use some lotion. That works. A couple of months later, they stopped working altogether. Again I reached out to customer service, answered their questions and sent a short video. They quickly offered to send a replacement without any hassle of returning the original. I hope the replacement lasts a lot longer than a couple of months, but I am very impressed by the customer service.